Incidents
An incident is automatically opened when a check fails.
List of all incidents
On the monitoring detail page you can see incidents that ever happend for this service in a paginated table.
Incident modal
The incident modal gives you information about
the current status
which kind of error occurred
an explanation + conditionally a part of the error check stack trace
when it was opened
The care taker feature creates visibility of who handles it. Users can take care of an incident and show other users that somebody is already detecting and fixing the problem.
Incidents can be manually resolved by closing them.
Users can communicate with each other by commenting on the incident.
Example: ‘There was nothing reported in Sentry, I am checking the server logs now'